For electronic material (online seminar, study manual, sample exams), there will be no refunds. In certain cases and for online seminars only, we will allow an exemption for the exam sitting in question so that the user's right to a free extension would still be in tact. The user must contact Customer Service to receive such an exemption.
For live seminars, refunds (less a 15% admin charge) will be offered if requested, by email or phone, 60 or more days prior to the start date of the live seminar. Inside the 60-day window, no refunds will be given.
For infinite packages, if the entire package (or just the live seminar) is canceled and if the request is made more than 60 days prior to the start of the live seminar, a refund will be offered according to the following formula: Refund = (Cost of Infinite Package - Cost of Online Seminar) * 75%. If just the online seminar is canceled or the request is made within 60 days prior to the start date of the live seminar, there will be no refunds.